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Yarra Promenade Guide

Accessibility

Accessibility, on the site and on the way to the hotel

Two separate subjects: how this website works for people using assistive technology, and what can be found about step-free access to Crown Towers.

This website

  • A skip link at the top of every page goes straight to the content.
  • Navigation, the page index and the request form work with a keyboard; the index closes with Escape.
  • Form fields have visible labels; dates are typed as text (YYYY-MM-DD) rather than through a date picker.
  • Text is set on high-contrast backgrounds and scales with browser settings.
  • Pictures carry descriptive alternative text and are labelled as illustrations.
  • The map on the home page loads only when its button is pressed; the address and links are given in text beside it.

If something on the site does not work with the tools you use, write to hello@yarrapromenadeguide.com and say which page; it will be fixed.

Getting to the hotel

Yarra Trams lists Stop 115 Casino/Southbank (route 58) and Stop 124A Casino/MCEC (routes 96, 109 and 12) as level-access stops. Routes 96 and 109 aim to run every service with a low-floor tram; route 58 is partly served by low-floor trams; route 12 is not currently served by them. Stop 122 Southern Cross Station on route 96 is also a level-access stop. PTV information: 1800 800 007.

At the hotel

The Crown pages read for this guide did not include an accessibility page for Crown Towers: the addresses tried for one returned “page not found” on 31 October 2026. Accessible rooms, roll-in showers, hearing equipment and step-free routes through the complex are therefore questions for the hotel. Note any needs in a room request and the desk asks before quoting, or contact Crown on +61 3 9292 8888.

Read for this page on 31 October 2026 (official pages unless marked secondary):

Room request · Crown Towers Melbourne

Ask the desk for a room at Crown Towers

Dates, guests and the room you have in mind. One reply by email with what the hotel can confirm.

The request goes to the Yarra Promenade Guide desk, not to the hotel's reservations system. The desk checks availability and the rate with Crown's reservations team or a booking partner and answers by email. No card details are asked for and nothing is booked until you accept an offer.

If a stay is confirmed from a request, the site may receive a commission from the hotel or the booking partner. Our income.

Request received. The desk will check the dates with Crown's reservations team or a booking partner and write back by email, normally within one business day. Nothing is reserved or charged until you accept an offer.

Request a room