Crown Towers, read from the top floor down

Crown Towers Melbourne is the five-star hotel of the Crown Melbourne complex at 8 Whiteman Street, Southbank. Wikipedia, a secondary source, gives the tower 38 floors holding 481 rooms and villas; Crown's own pages do not print either number. What the official room pages do print is more useful for choosing a room: the floor band of several categories, the floor area in square metres, the bed set-up and the number of guests each one takes.

The directory, top to bottom

1. 29Level
   Horizon — events, not rooms

   Crown's wedding page places Horizon “in the private quarters of Level 29 at Crown Towers Melbourne”, for up to 120 standing or 100 seated. It is the only published floor above the guest-room bands. See functions.

2. 19–28Levels
   Premier Twin Room

   51 m², two queen beds, up to four people, panoramic city or bay views. The only standard category Crown places in the upper band. Premier Twin.

3. 8 +Level
   Studio Room

   54 m², one king bed, two people, with “a guaranteed level on the 8th floor or above”. The guarantee is a floor minimum, not a band. Studio.

4. 5–18Levels
   Deluxe King, Deluxe Twin and Premier Suite

   Deluxe King (43 m²) and Deluxe Twin (51 m²) are both placed on levels 5 to 18, and so — less expected — is the 77 m² Premier Suite. Deluxe King · Deluxe Twin · Premier Suite.

5. 3Level
   Crystal Club, Koko, pool, gym and spa

   The Crystal Club is “located on the third floor of Crown Towers Melbourne”. Koko gives its address as Level 3 Crown Towers. Crown's site map draws the Crown Towers Pool & Gym and Crown Spa on Level 3 as well. Crystal Club · Spa · Pool.

6. GLobby
   TWR and the front desk

   TWR (The Waiting Room) is “located in the lobby, Crown Towers”. The hotel lists its own hours as 24 hours, Monday to Sunday. Bars.

7. ?Unpublished
   Premier King, Executive Suite, Executive Club Suite, Villas

   No floor is printed for these four. Requests can still name a preference — high, low, river side — and the desk passes it on as a preference, not a promise. Premier King · Executive Suite · Executive Club Suite · Villas.

Size, beds and guests in one table

What every room shares

The eight category pages repeat the same core specification almost word for word, so the differences between categories are mostly area, bed set-up, views and floor. Every room and suite lists a deep soaking bath with a television built into the wall above it, double vanities, a separate dressing room, a rain shower in its own enclosure, Crown Towers bathroom products, robes and slippers. Every one lists a writing desk with two chairs, a personal bar and refrigerator, 24-hour in-room dining and a dedicated concierge.

The technology list is also shared: complimentary wireless internet, individual temperature control, a high-definition LCD television with cable and on-demand films (charged), hands-free direct-dial phones, a hairdryer, ironing equipment, an in-room safe, a Nespresso machine with complimentary pods and tea-making things, an in-room tablet for room service and guest services, and Chromecast. Crown adds a line on every page that each room is unique and that “images, views and floorplans are an indicative representation”. That sentence matters when a particular view is the reason for the booking; the honest way to ask for one is in the notes of the request.

Reading the floor bands

Three things follow from the published bands. First, a Deluxe room cannot sit above level 18, so anyone who wants the city laid out well below the window and is choosing between twin rooms is choosing between Deluxe Twin (5–18) and Premier Twin (19–28). Second, the Studio's “8th floor or above” overlaps the Deluxe band rather than sitting above it. Third, the Premier Suite, despite its size and its 180-degree glazing, is placed in the same 5–18 band as the Deluxe rooms.

For the four categories without a published floor, nothing here guesses one. A request that names “high floor” goes to the hotel as a preference; the hotel decides on the day, and the reply from the desk says so.

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