Responsible gambling

Responsible gambling and where to get help

This site describes a hotel and offers no gambling. The casino in the same complex is open to adults only. If gambling is causing harm — your own or someone else's — help is free and available at any hour.

Talk to someone now

Support lines, as published by the Victorian Department of Health and Crown PlaySafe (read 31 October 2026)
Service	Number	For
Gambler's Help	1800 858 858	Free, confidential support 24/7, including for people affected by someone else's gambling
Gambler's Help Youthline	1800 262 376	People under 25
Crown PlaySafe team	1800 801 098 · cps@crownmelbourne.com.au	Information and assistance at Crown, 24 hours a day
Multicultural Gambling Harm Prevention Service	1800 329 192	Culturally informed, confidential support
Lifeline	13 11 14	Crisis support

Online, Gambling Help Online offers chat and email support at gamblinghelponline.org.au. The Victorian Department of Health keeps a page on gambling harm support in Victoria.

Tools at Crown

Crown's PlaySafe programme lists a self-assessment, a PlaySafe Centre that can be visited in person, self-exclusion, third-party exclusion and the YourPlay pre-commitment system. Crown now requires a card for gaming and that card allows time and loss limits. Crown also applies limits of 12 hours a day and 36 hours a week on time spent gambling.

When it is someone else's gambling

The Victorian Department of Health points people affected by a partner's, parent's or friend's gambling to the same number, Gambler's Help on 1800 858 858, for free and confidential information, advice and support. Aboriginal and Torres Strait Islander people can call the same line for support, and people under 25 can use the Youthline on 1800 262 376. Crown's third-party exclusion process exists for families concerned about someone who gambles at Crown.

This site's own rules

No gambling, betting or odds of any kind, and no links to gambling services.
No casino promotions are reproduced.
Casino facts are limited to entry age, hours, dress and regulation, on one page.
Every page carries the age rule and the Gambler's Help number.

Casino entry at Crown Melbourne is restricted to people aged 18 and over.

Read for this page on 31 October 2026 (official pages unless marked secondary):

Room request · Crown Towers Melbourne

Ask the desk for a room at Crown Towers

Dates, guests and the room you have in mind. One reply by email with what the hotel can confirm.

Check-in (YYYY-MM-DD)

Check-out (YYYY-MM-DD)

Guests

Room or suite

Reason for the stay

Notes for the desk (floor or view, bed set-up, Crystal Club, an occasion, access needs)

Name

Phone (optional)

Yarra Promenade Guide may reply to this request by email or phone (privacy).

The request goes to the Yarra Promenade Guide desk, not to the hotel's reservations system. The desk checks availability and the rate with Crown's reservations team or a booking partner and answers by email. No card details are asked for and nothing is booked until you accept an offer.

If a stay is confirmed from a request, the site may receive a commission from the hotel or the booking partner. Our income.

Request received. The desk will check the dates with Crown's reservations team or a booking partner and write back by email, normally within one business day. Nothing is reserved or charged until you accept an offer.

The request was not sent. Check both dates (YYYY-MM-DD), your name, email and the consent box, or write to hello@yarrapromenadeguide.com.